Ayuda con la cuenta de Google

Find help with your Google account or sign in for your Android device.

 

 

 

 

2-step verification

 

2-step verification is a security feature that protects your Google account from unauthorized access, but it can also stop your phone from signing in.

 

To learn about and set up 2-step verification, see: Google 2-Step Verification. If you're having problems signing in from your phone and this feature is turned on, then create an app password for the account and use that to sign in. For help, see: Passwords and codes used with 2-Step Verification - Accounts Help.

 

T-Mobile does not have access to Google accounts and cannot help with your Google account settings . Por favor comunícate con Google.

 

 

Account has been locked

 

Errores:

  • Puedo ingresar a mi cuenta de Google en la computadora, pero no en el teléfono, tablet o cliente de correo electrónico
  • Error: "Cuenta bloqueada"
  • Error: "Bloqueo de cuenta: actividad inusual"
  • Error: "Bloqueo en Sector 4"

 

Google may temporarily lock your Google account if they detect abnormal usage on it. To understand this and unlock the account, use: My account has been locked - Gmail Help. If you need additional help, refer to Google help: Google Groups.

 

T-Mobile does not have access to Google accounts and cannot unlock your Google account. Por favor comunícate con Google.

 

 

El teléfono no puede ingresar a mi cuenta de Google

 

Your phone may have problems signing in to a Google account, which can cause issues in Gmail, Calendar, Play Store, and other services. Para iniciar sesión, sigue estos pasos:

 

  1. If your account does not have a data feature, add one on my.t-mobile.com.
  2. Abre un par de páginas web en el navegador (por ejemplo www.gmail.com) to check the data connection. If data is not working, see: Sin Internet / datos o prueba con Wi-Fi.
  3. From a computer or the phone, go to www.gmail.com, and sign in to the web site. If you:
    • Cannot sign in from the web site:
      1. Consulta cómo Recover username or password.
      2. If you get an invalid username error but the username is correct, go to: http://www.google.com/accounts/unlockcaptcha
      3. If you are unwilling to wait to hear back from Google regarding the username or password, then perform a master reset and set up a new Google account.
    • Can sign in from the web site, sign in on the phone.
    • See an error 'Account Locked' or 'Account Lockdown', consulta Account has been locked.
  4. If you changed the Google password, access the Play Store to sign in. If it does not prompt for a password, then clear cache for the Gmail app. See tu equipo > How tos > Apps > Clear & uninstall app.
  5. Check if 2-step verification is enabled, and if it is, create an app-specific password.
  6. If you cannot sign in, perform a master reset. See tu equipo > How tos > Settings > Master reset.
  7. If you still cannot sign in, either create a new Google account or comunícate con Google

 

T-Mobile does not have access to Google accounts and cannot restore access to your Google account. Por favor comunícate con Google.

 

 

Recover username or password

 

To recover a lost or forgotten password for your Google account, use: Google Account Recovery. If you need additional help, refer to Google help: Account Recovery form - Accounts Help.

 

T-Mobile does not have access to Google accounts and cannot recover your Google account username or password. Por favor comunícate con Google.

 

 

Set forgot password options

 

To set up how to recover your Google account is you forget the password, use: Set forgot password options - Gmail Help. If you need additional help, refer to Google help: Account Recovery form - Accounts Help.

 

T-Mobile does not have access to Google accounts and cannot manage your Google account recovery options. Por favor comunícate con Google.

 

 

Sync Microsoft Outlook with Google Gmail / contacts / calendar

 

To sync Microsoft Outlook with Gmail contacts, calendar, and more, use: Google Sync.

 

Alternately, you can transfer:

 

T-Mobile does not have access to Google accounts and cannot provide further sync options for your Google account. Por favor comunícate con Google.