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Novedades y actualizaciones

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Porque nunca nadie ha dicho “Me encanta levantarme súper temprano el día después de Acción de Gracias, aventurarme a las tiendas repletas de compradores frenéticos, esperar horas y horas para pagar y estresarme con la compra de regalos”. T-Mobile customers can beat the crowd with BOGO Samsung Galaxy S10, Note10 and more.

 

 

Ho, Ho, Ho, it’s an early T-Mo BOGO for new and existing T-Mobile customers … and anyone who wants a new smartphone this holiday season! To kick off all the holiday merriment, T-Mobile is unwrapping the holiday deals early and bringing back that day-after-Thanksgiving zen, launching holiday deals this Friday with a BOGO on Samsung Galaxy S10 and Galaxy Note10 series smartphones when you add a line. Y a eso súmale otros BOGO para LG G8 ThinQ y un montón de otras ofertas para smartphones, tablets y relojes.

 

A partir del viernes 15 de noviembre, los clientes de T-Mobile podrán conseguir smartphones GRATIS con ofertas BOGO para Samsung y LG, y más tablets, relojes y smartphones GRATIS con créditos en la factura al agregar una nueva línea en un plan elegible. Check out details below.

 

Oferta BOGO de smartphone Samsung

A partir del viernes 15 de noviembre, los clientes que compren un Samsung Galaxy  S10e, S10, S10+, S105G, Note10 o Note10+ podrán obtener otro GRATIS con créditos en la factura mensual al unirse a T-Mobile y activar ambos smartphones nuevos o agregar una línea de voz en un plan tarifario elegible existente. ¡Esas sí que son unas fiestas muy felices!

Y con un nuevo smartphone en el plan  Magenta, los clientes salen ganando ya que es el mejor plan ilimitado de la industria con impuestos y cargos ya incluidos,  Netflix por cuenta nuestra para familias, el  mejor servicio al cliente de la telefonía móvil  con un exclusivo  Equipo de Expertos y opciones de protección contra fraude gratis para combatir las llamadas automatizadas. Asimismo, los clientes reciben regalos y descuentos semanales gratis con  T-Mobile Tuesdays además de los mejores beneficios para viajes de la industria.

 

Smartphones para todos en tu lista

T-Mobile también tiene ofertas para otros smartphones populares, como por ejemplo:

 

Relojes inteligentes y tablets

A partir del viernes, los clientes podrán comprar un  Samsung Galaxy Watch y obtener otro gratis de igual o menor valor con créditos en la factura mensual al agregar una línea. O bien, podrán comprar otro reloj inteligente popular y llevarse un descuento de $200 en un segundo reloj, con créditos en la factura mensual. Con esta increíble oferta de hasta 12 relojes, válida para los clientes nuevos y existentes que agregan una línea para teléfonos inteligentes, no dejarás a nadie sin regalos.

Además, obtén:

  • un Samsung Galaxy Tab A por cuenta nuestra con créditos en la factura mensual al activar un nuevo plan de Internet móvil de 6 GB o superior.
  • el 50% de descuento en un Samsung Galaxy Tab S6  con créditos en la factura mensual al activar un nuevo plan de Internet móvil de 6 GB o superior.

 

La red ampliada de T-Mobile

T-Mobile cuenta con su señal más nueva y poderosa de 600 MHz. Ninguna señal llega más lejos ni es más confiable. En tan solo los últimos tres años, T-Mobile agregó más de 1,000,000 de millas cuadradas de nueva cobertura LTE, lo cual supone un área más grande que los 26 estados al este del río Mississippi. Al mismo tiempo, El Un-carrier agregó 25,000 sitios y torres celulares, y contrató a más de 3,000 ingenieros. El resultado: una red que cubre a 326 millones de personas, es decir, a casi todos los habitantes del país. The Un-carrier has invested billions to make it all possible, and now T-Mobile's getting ready to launch the country's first nationwide 5G network on December 6th.

 

Las ofertas de T-Mobile para la temporada festiva empiezan el 15 de noviembre. Para más información acerca de las ofertas del Un-carrier visita  https://es.t-mobile.com/offers/deals-hub.

HolidayGalaxies.png
Samsung Galaxy S10, Samsung Galaxy S10e, Samsung Galaxy Note10

 

 

T-Mobile está siguiendo de cerca la situación de los incendios forestales en el sur de California, incluido el destructivo incendio Saddleridge, y controlando cualquier impacto sobre nuestra red.

 

At this stage, we are not seeing any impacts on our network.

 

We are currently focused on supporting T-Mobile employees who have been displaced and we are evaluating the ways we can assist our customers and the local community as soon as it is safe to do so.

 

For the latest information, please visit the Cal Fire website and Twitter pages:

 

 

Given the unpredictable nature of wildfires, we encourage our customers to make a few preparations:

  • Update your family, friends and emergency services contact numbers. Make sure they're saved and backed up.
  • If you’re planning to evacuate, let your family and friends know your evacuation plan, where you’re going and how to reach you.
  • Fully charge your phone and wireless devices, and have charging cables handy. You can also consider investing in a charging device, like an external battery that doesn't need a power outlet.
  • Make sure your phone supports Wireless Emergency Alerts and that you have enabled notifications on your device. Visit www.t-mobile.com/wea for details on how to set up alerts on T-Mobile and Metro by T-Mobile devices.
  • Set up Wi-Fi Calling on your phone. Para teléfonos Apple, ve a Configuración > Teléfono > Llamadas Wi-Fi y para teléfonos Android, ve a Configuración > Más configuraciones de conexión > Llamadas Wi-Fi.

 

Como recordatorio, los clientes de los planes Magenta, T-Mobile One o Elección simple tienen llamadas, textos y datos ilimitados. Los clientes de Metro by T-Mobile también tienen llamadas y textos ilimitados en todos los planes.

 

PG&E   SCE have issued advisories that due to the potential impacts of wildfires, they may take steps to shut off power in areas of Northern and Southern California as early as the morning of October 9th.

T.png

 

T-Mobile está trabajando conjuntamente con PG&E y SCE para monitorear la situación. Nuestra prioridad es mantener a nuestros clientes conectados y asegurar que nuestra red funcione. Tenemos generadores permanentes en torres celulares clave para asegurar que permanezcan en servicio y otras torres que están preparadas con baterías de respaldo. Además, tenemos una flota de generadores temporarios que nuestros equipos de respuesta ante emergencias pueden activar si es necesario.

 

Instamos a los clientes a que realicen unos simples pasos ahora para prepararse con anticipación a los apagones.

  • Sigue a PG&E y SCE en las redes sociales para estar actualizado sobre la situación:
    o consulta Twitter en PG&E
    o consulta Twitter en SCE
  • Carga completamente todos tus aparatos. Considera invertir en un aparato de carga como una batería externa que no necesita un tomacorriente y también carga completamente.
  • En el caso de que la red T-Mobile no esté disponible y haya energía disponible en tu hogar, configura Llamadas Wi-Fi en tu teléfono. Para teléfonos Apple, ve a Configuración > Teléfono > Llamadas Wi-Fi y para teléfonos Android, ve a Configuración > Más configuraciones de conexión > Llamadas Wi-Fi.

 

Es posible que algunas tiendas de T-Mobile y Metro by T-Mobile permanezcan cerradas durante los apagones. Si eres cliente y necesitas ayuda con tu cuenta o servicio, llama al 611 desde tu teléfono y te ayudaremos con gusto.  Si no puedes comunicarte con nosotros a través de tu móvil pero tienes acceso a otra línea fija de un teléfono que funcione, puedes llamar al  1-800-937-8997.

 

We will post additional updates as able, and you can always follow our sección de noticias de T-Mobile for the latest.

T-Mobile es el socio técnico en EE. UU. para la beta pública de Microsoft de Project xCloud, para hacer streaming de juegos de Xbox como Gears 5, Halo 5: Guardians y más a través de LTE.

 

xCloud.pngTwo major players, changing the gaming game.

 

Microsoft chose T-Mobile as its U.S. technical partner during the Project xCloud preview that will optimize mobile game streaming, which starts this month. Today, there is no way to play Xbox games over mobile networks on a smartphone or tablet, but with a preview of Project xCloud, T-Mobile and Microsoft are using T-Mobile's LTE network to learn more about the ways gamers stream great games on the go.

 

For anyone who wants to preview the future of gaming and experience console-quality gaming without the console, on the go, anytime, the public preview of Project xCloud is a can't-miss.

 

Catch all the details about about the preview in our sección de noticias de T-Mobile. Microsoft will invite a limited number of players into the Project xCloud public preview -- gamers can sign up for a chance to participate at http://www.xbox.com/xbox-game-streaming.

 

T-Mobile and Metro by T-Mobile customers will need an unlimited data plan, a smartphone or tablet running Android 6.0 or higher with Bluetooth 4.0; a Microsoft account; and a Bluetooth-enabled Xbox One Wireless Controller. For more information about T-Mobile's network, visit www.t-mobile.com/coverage.

 

T-Mobile customer and network teams are keeping a close eye on Tropical Storm Imelda and we hope everyone in the area stays safe as the impacts of the heavy rain and flooding are felt in the Houston and Beaumont areas.

  
For the latest on this storm and its impacts, we recommend following @FEMA and the National Weather Service on Twitter (@NWS).


Some T-Mobile and Metro by T-Mobile stores in affected areas may be closed. If you're planning to visit a store, please contáctanos. Our Care reps can let you know if the store is open for business, or help you over the phone.

 

We understand that in times like these, staying connected is important. T-Mobile customers on Magenta, T-Mobile One, or Simple Choice plans always have unlimited talk, text, and data, and Metro by T-Mobile customers also have unlimited talk and text on all plans.

 

In the immediate aftermath of a storm, mobile service might be interrupted or patchy. We suggest the following to stay connected:

  • If you have home broadband and power but no mobile service, try Wi-Fi calling, which allows T-Mobile customers with capable devices to text and make and receive voice calls via any capable Wi-Fi connection. IMPORTANT: If you have to call 911 using Wi-Fi, be sure to give your address to the operator.
  • If you have a connection to the T-Mobile network, keep calls to a minimum and as short as possible. This helps reduce the load on our network so others can get through.
  • Send a text instead of making a call. Text messages get through easier during times of congestion.

There are a lot of considerations to make when upgrading to a new phone, everything from improved battery life to increased storage, bigger screen size and definition of the display or even just whether it’s built to take a bath.

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For the average American, though, these gains may not be enough for them to pony-up for a new device: According to recent surveys, while 81% of all Americans own a smartphone (up from 35% in 2011), they are holding onto their handsets longer - three years, on average. With prices sometimes rivaling a month's rent, it's easy to understand why some people might prioritize short-term savings and strive to get a little more mileage out of their phone.

But if you're equally or more concerned about your phone's performance, forgoing that upgrade could come at a pretty steep sacrifice. The biggest reason to consider upgrading to the latest and greatest smartphone goes deeper than the bells and whistles that make for good marketing copy and on-stage reveals. It has everything to do with performance and enhanced network coverage.

 

1. Network Is Life

Your smartphone is only part of the equation: While hardware advancements in processors and modems can certainly impact things like download speeds and coverage, it's the beating heart of the wireless network that makes those things a reality. And upgrading to a new device will help you tap into the most current network technology.

For instance, the latest products from Apple, including iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max, all run on T-Mobile's low-band 600 MHz - the provider's newest, most powerful signal that travels farther than ever. Think coverage in previously hard-to-reach places such as rural areas and others you wouldn't previously get a signal, like basements and garages. (600 MHz is available in nearly 6,600 ciudades across 46 states and Puerto Rico.)

Additionally, an iPhone with the latest technology and low-band 600 MHz capabilities is 25% faster than an iPhone without it, and T-Mobile customers with 600 MHz LTE smartphones get 52% more LTE coverage than phones without low-band. In short, this means a T-Mobile customer with a 600 MHz smartphone gets more coverage, capacity, speed and LTE availability on the provider's network. And who doesn't love getting more from their network?

 

2. Better Battery

Since we use our smartphones for everything from waking us up to helping us map the quickest route, we all want a longer battery life between charges. No matter which smartphone you opt for, a newer device will more than likely have a more powerful battery than a previous model.

 

3. FOMO-Inducing Photos & Videos

Besides battery, camera upgrades are where many manufacturers compete to outdo each other — giving your social media posts an upgrade, too.

 

4. 'Ware & Tear

Oftentimes, older hardware is no longer supported by software updates and does not run smoothly, nor flawlessly. Plus, around the two-year mark, hardware begins to slow down - combine that with not connecting to the most current network, and you could start seeing slower speeds (if you can still call them that).

 

5. Higher Trade-In Value

The sooner you upgrade, the better deal you'll get for your smartphone at trade-in. Which can bring down the price a bit and alleviate some of that sticker shock.

 

6. Eye Candy

Okay, let's be real - a new phone color (let alone six!) is enough of a reason for plenty of us to fork over the cash. Hey, brains are nice. But there's something to be said for beauty, too.

It's the best news of the season: T-Mobile will offer the latest products from Apple, including iPhone 11 Pro and iPhone 11 Pro Max, a new pro line for iPhone, as well as the new dual-camera iPhone 11. T-Mobile también ofrecerá el Apple Watch Series 5 con pantalla Retina siempre activa y el nuevo iPad 7.a generación.

 

iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max

Apple_iphone_11-rosette-family-lineup-091019.jpgiPhone 11 Pro   iPhone 11 Pro Max feature a new triple-camera system that provides a pro-level camera experience with an Ultra Wide, Wide and Telephoto camera, delivering huge improvements to low-light photography with Night mode and the highest quality video in a smartphone. The powerful Apple-designed A13 Bionic chip provides unparalleled performance for every task while enabling an unprecedented leap in battery life, with both the iPhone 11 Pro and the iPhone 11 Pro Max offering substantially extended daily battery life compared to their predecessors. The new Super Retina XDR in the 5.8-inch iPhone 11 Pro and 6.5-inch iPhone 11 Pro Max is the brightest and most advanced display ever in an iPhone. iPhone 11 Pro and iPhone 11 Pro Max come in four gorgeous finishes including a beautiful new midnight green.

 

iPhone 11 is powered by the A13 Bionic chip to perform the most demanding tasks with stamina, and is designed to withstand the elements with improved water resistance and the toughest glass on an iPhone yet. iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max all connect to T-Mobile's newest, most powerful LTE signal, 600 MHz. No signal goes further or is more reliable, meaning customers will get better coverage than before in rural areas and inside buildings. iPhone 11 comes in six new gorgeous colors including purple, green, yellow, black, white and PRODUCT(RED).

 

Apple Watch Series 5

Apple Watch Series 5 debuts an Always-On Retina display that never sleeps, so it's easy to see the time and other important information, without raising or tapping the display. Las nuevas funciones de orientación, como brújula integrada y altitud, ayudan a los usuarios a navegar mejor por su día.

 

El Apple Watch Series 5 con funciones de celular permite a los clientes estar conectados, hacer llamadas y recibir textos. Con la función de llamada de emergencia internacional1, se puede llamar a los servicios de emergencia en más de 150 países directamente desde el Apple Watch, sin siquiera tener un iPhone cerca. Y con el sistema operativo watchOS 6, los usuarios pueden llevar control de su salud y estado físico con nuevas funciones como Control de Ciclos, la app Ruido y los círculos de Actividad.

 

Seventh-Generation iPad

El iPad 7.a generación optimizado aumentó el tamaño de pantalla del iPad más popular y más económico, con una asombrosa pantalla Retina de 10.2 pulgadas, soporte para el teclado Smart Keyboard2 de tamaño completo y el Apple Pencil3, así como las más recientes innovaciones que incluyen el chip A10 Fusion de alta velocidad, cámaras y sensores avanzados, facilidad de uso y una excelente duración de la batería para todo el día4. Diseñado para ser ultraportátil y duradero, el iPad pesa alrededor de una libra, y por primera vez incluye una carcasa hecha de aluminio 100 por ciento reciclado con la misma resistencia, durabilidad y acabado hermoso que el aluminio de todos los productos Apple5.

 

El nuevo iPad 7.a generación está diseñado para el sistema operativo iPadOS con nuevas funcionalidades poderosas y características intuitivas. Viene en color plata, gris espacial y color oro, con conexión inalámbrica de ultraalto rendimiento y soporte para conectividad LTE de clase Gigabit.

 

Obtén el tuyo

T-Mobile customers can pre-order iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max and Apple Watch Series 5 on Friday, September 13th beginning at 5am PT en línea, a través de la Aplicación T-Mobile y por teléfono. Para eso, contáctanos, and starting at 8am local time in tiendas T-Mobile.

The new iPhone and the new Apple Watch Series 5 will be available in all T-Mobile stores on September 20th, and the new Apple iPad will be available at T-Mobile on September 30th. Para obtener una lista de precios completa, visita es.t-mobile.com..

 

Para obtener más detalles sobre precios y planes de datos, visita es.t-mobile.com..

Para obtener más detalles sobre los productos Apple, visita www.apple.com.

 

1 Solamente para modelos con conexión celular y no están disponibles en todas las áreas.
2 El Smart Keyboard se vende por separado.
3 El Apple Pencil 1.a generación se vende por separado.
4 La duración de la batería depende de las configuraciones del aparato, el uso y otros factores. Los resultados reales podrían variar.
5 La afirmación sobre el material reciclado se aplica a la carcasa y se basa en inspecciones realizadas por UL LLC.

El aire se llena del olor a libros de texto nuevos y virutas de lápiz, y el nivel de entusiasmo por el primer día de clases sólo puede compararse al entusiasmo que genera el último día de escuela. Or maybe field trip day -- who doesn't love a field trip?

 

b2school.pngHere in the Support Community, we're full of back-to-school spirit, and it's not just because of the awesome deals   exciting new devices always popping up this this time of year! Maybe it's because T-Mobile's Desafío Changemaker is ramping up, and we're getting stoked about being inspired by young people. Maybe it's because we watched our stellar @T-Mobile team #ClearTheLists for a few dozen teachers last week. Maybe we're just really over the heat?

 

Whatever the reason, we love this season, and we want to share that love with you -- so please share your best school memories with us!

 

It doesn’t necessarily have to be a "Back to School" memory – we're looking for any memory related to school. If you’re a parent, tell us who cried more -- you or the kiddo -- when you dropped them off at school for the first time. Were you an All Star QB who made the winning TD in the last game of the season? Do you still think about a life-changing favorite teacher? Did Kafka blow your mind... or did you blow up the Chem Lab?!

 

Tell us! Up for grabs, we have one Magenta-fied "Back to School" kit to award. The Support Community Manager team will review each story shared and select our favorite to win.

 

Así es como funciona:

 

Starting today, 8/28/2019, through 9/6/2019, post your favorite school memory in the comment section below. This story can be about anything related to school, from preschool to grad school.

 

Cómo jugar:

  1. Post your favorite school memory in the comments on this thread.
  2. Come back to the thread 9/9/2019 to see if you’re the winner! We'll also contact the winner via Private Message -- so make sure you check your Support inbox!

 

Rules:

  1. SIN OBLIGACIÓN DE COMPRA.
  2. Open to 18+ in US/DC/PR.
  3. We must receive your school memory post on esta discusión by 11:59:59 PM PST 9/6/2019 to qualify. Limit one submission per person.
  4. Keep the memory family friendly. We were all kids once - and some of us are still young at heart.
  5. Full list of official rules can be found aquí.
tmo_marissa

Actualizaciones: huracán Dorian

Publicado por tmo_marissa 27 de ago. de 2019

Actualización: 6 de septiembre de 2019

We are continuing to monitor Hurricane Dorian as makes its way up the Eastern seaboard.

 

We have seen limited local interruptions in South Carolina, North Carolina and Virginia but our teams remain ready to respond as needed and are working to restore our network where conditions allow.

 

T-Mobile is also continuing to offer a Text-to-Give option to customers who would like to donate $10 to the American Red Cross to support disaster relief efforts in the US and Bahamas. To participate, text DORIAN to 90999. La donación se te cobrará en tu próxima factura de tu proveedor. Pueden aplicarse tarifas de mensajes de texto y datos.

 

 

5 de septiembre de 2019

We are assessing the impact of the rainfall and flooding caused by Hurricane Dorian’s landfall in the continental US.

 

We can confirm that T-Mobile's network held up very well in Florida. In the Carolinas, we are seeing some local interruptions and will work to get our teams on the ground to assist just as soon as it is safe.

 

 

4 de septiembre de 2019

To help customers in the Bahamas affected by devastating impacts of Hurricane Dorian who do not have an unlimited plan, T-Mobile will be waiving roaming fees for voice, text, and data beginning August 30th through September 14th.

 

We're also making it free to call and text from the United States to the Bahamas through September 14th. We will continue to assess the needs of our customers in other locations as the storm progresses.

 

 

2 de septiembre de 2019

As Hurricane Dorian continues on its path toward Florida, Georgia, and the Carolinas we are continuing our work to ensure our employees, stores and facilities in those potentially impacted areas are well prepared for the storm conditions.

 

T-Mobile is also now supporting 'Text to Give' to help those affected by Hurricane Dorian. To donate $10 to the American Red Cross, text DORIAN to 90999. La donación se te cobrará en tu próxima factura de tu proveedor. Pueden aplicarse tarifas de mensajes de texto y datos. Se puede encontrar más información en: http://www.mobilegiving.org/terms-and-conditions/

 

 

1 de septiembre de 2019

T-Mobile is preparing our teams for Hurricane Dorian’s landfall in the continental US - over the coming days, some T-Mobile and Metro by T-Mobile stores in affected areas may be closed or open with revised hours.

 

If you’d like to visit a store, please call us first (dial 611 from your T-Mobile or Metro by T-Mobile handset or 1-800-937-8997) to check the status of your local store.

 

If you are in an area that could potentially be impacted, we encourage you to charge devices and backup power packs now while power is intact. Please follow any evacuation orders that may be issued by local authorities.

 

 

30 de agosto de 2019

T-Mobile teams continue to keep a close eye on Hurricane Dorian as it makes its way toward possible landfall in Florida early next week.

 

Our teams are preparing equipment in north, central and southern Florida to make sure we are able to quickly mobilize as needed after the storm.

 

Staying connected is important and our customers on Magenta, T-Mobile One, or Simple Choice plans always have unlimited talk, text, and data. Los clientes de Metro by T-Mobile también tienen llamadas y textos ilimitados en todos los planes.

 

We will continue to update as new information comes to hand, and our CTO Neville Ray will provide updates on our network status on Twitter: @NevilleRay.

 

Important information on the situation at a local level is also available via the following channels:

  • Download the FEMA App to receive real-time alerts from the National Weather Service, locate open emergency shelters and community recovery centers, and get additional preparedness information.

 

28 de agosto de 2019

Tropical Storm Dorian has been upgraded to hurricane status, with hurricane conditions possible in Puerto Rico and the risk of storm surge and hurricane-strength winds along the Florida east coast on Monday.

 

We are monitoring the situation very closely and hope everyone in the region stays safe over the coming days.

 

T-Mobile teams are ready to respond in both locations and we have a range of recovery equipment and supplies on hand including generators, network recovery equipment and community response trucks, should they be needed in the aftermath of the storm.

 

T-Mobile stores in Puerto Rico are closed today and it is possible that some will remain closed tomorrow, depending on conditions. If you are a T-Mobile or Metro by T-Mobile customer and you need assistance with your account or service, call 611 from your handset and we will be happy to help. Non T-Mobile customers who are interested in finding out more about our services can call 1-800-TMOBILE.

 

We understand how important it is for customers to stay connected in times like these and remind customers on Magenta, T-Mobile One, or Simple Choice plans that they always have unlimited talk, text, and data. Los clientes de Metro by T-Mobile también tienen llamadas y textos ilimitados en todos los planes.

 

More information on how T-Mobile prepares for storms like Hurricane Dorian, including helpful tips to help you stay connected, is available in our newsroom: https://www.t-mobile.com/news/t-mobile-and-metro-by-t-mobile-prepare-for-2019-hurricane-season.

 

 

27 de agosto de 2019

T-Mobile is tracking Tropical Storm Dorian, which is currently forecast to bring heavy storms and possible hurricane conditions to Puerto Rico and the Caribbean region in the coming days.

 

ChrisJeep.jpgWe understand that staying connected in moments like this is crucial to our customers, so we are working closely with the National Hurricane Center to keep an eye on the storm. Our teams are preparing so they are ready to respond in the aftermath of the storm. We also recommend that our customers in these areas take steps now to prepare themselves for the storm's potential impact:

 

  • Connect with local authorities’ social networks such as Facebook and Twitter to stay up-to-date on new developments before, during and after a disaster.
  • Make sure your phone supports Wireless Emergency Alerts and that you have enabled notifications on your device. Visita www.t-mobile.com/wea for details on how to set up alerts on T-Mobile and Metro by T-Mobile devices.
  • Configuración Llamadas Wi-Fi on your phone. For Apple phones, go to Settings > Phone > Wi-Fi Calling. For Android phones, go to Settings > More Connection Settings > Wi-Fi Calling.
  • Have charging cables handy and consider investing in a charging device like an external battery that doesn’t need a power outlet.
  • Update your contact numbers for family, friends and emergency services. Make sure they're saved in a couple of places or devices.
  • If you’re planning to evacuate, let your family and friends know your evacuation plan, where you’re going and how to reach you.

 

Above all, stay safe and take care of those around you who need support!

More information on how T-Mobile prepares for events like Tropical Storm Dorian is available in our Sala de prensa.

According to a recent Gallup survey, there’s been a steep decline over the past decade in the number of daily commuters driving themselves to work.

With more people turning to alternatives like ride shares and ever-increasing mass transit options, your smartphone has gone from merely dependable to totally indispensable. Here are a handful of ways your devices can help you make the most of your commute -- find the full list here!

 

GoingMobileImproveYourCommute.pngStay up-to-date on current events

News happens every day, at every moment - and your commute is the perfect time to catch up. Want to scroll your way down the rail line? Get news highlights on social media or furiously attack a feed. Rather rest your eyes? Pop on a newsy podcast or dial up your favorite radio station app.

 

Catch up with a friend

Haven't been great about keeping up with certain pals? Use your commute to place a catch-up call, chat with them through text or DM, or even send a quick email to just let them know they're on your mind - research shows it will make you both happier.

 

Create a to-do list

Organize your day (and night) as you commute. What are your priorities? What can wait? This will help you evaluate your daily goals, putting you in the right mindset to tackle your tasks with more efficiency. Use your smartphone's voice memo or notes apps, or one of the many specific to-do list apps available for download.

 

Take a breather

Simply take more time for yourself. Destress, let your mind wander and self-reflect. Aprovecha las ventajas Zen-inducing resources available on your smartphone … or take time to do nothing but gaze out the window. The world is a beautiful place, and you're right in the middle of it. If inspiration strikes you, maybe even snap a FOMO-inducing photo!

 

Find the rest of these awesome tips in our sección de noticias de T-Mobile, and check out more T-Mobile Stories aquí!

¿Quién quiere más productividad, más pantalla y más duración de la batería que antes? Buenas noticias: el Samsung Galaxy Note10 y el Galaxy Note10+ están disponibles para reservar esta noche en T-Mobile.

 

Note10Note10Plus.png¡Hola, fanáticos de los Galaxy!

El nuevo Samsung Galaxy Note10   Galaxy Note10+ estarán disponibles para reservar a partir de esta noche.

 

El Note10 y el Note10+ ofrecen mejores especificaciones y capacidades que antes. Estos superteléfonos aprovechan todos los beneficios de LTE avanzado de T-Mobile, como 4X4 MIMO, carrier aggregation y 256 QAM (jerga técnica para decir "muy rápido").

 

Para acompañar toda esa velocidad, ambos aparatos también usan el espectro de 600 MHz para Alcance LTE extendido del Un-carrier, para ofrecer a los clientes una experiencia de red aún mejor. Alcance LTE extendido llega dos veces más lejos desde la torre y es cuatro veces mejor dentro de edificios que el espectro de banda media, de modo que puede ofrecer mejor cobertura en áreas rurales, lugares de difícil acceso y dentro de edificios muy grandes.

 

¡¿Cómo elegir?!

Si deseas una pantalla más grande, más cámaras y una batería más grande, echa un vistazo al Note10+. Obtendrás una pantalla Cinematic Infinity de 6.8", cuatro cámaras traseras y una batería de 4300 mAh.

 

Pero tanto el Note10 como el Note 10+ incluyen un S Pen mejorado que puedes usar para tomar fotos de manera remota, convertir escritura a texto fácilmente y dibujar hermosas ilustraciones. Y ambos cuentan con sensor de huella digital ultrasónico y Wireless PowerShare con capacidades de carga de 25 W más rápida.


Échale un vistazo: ¡mira este increíble Unboxing!

 

 

 

Obtén el tuyo

El Galaxy Note10 y el Note10+ están disponibles en los colores Aura Glow, Aura White y Aura Black con 256 GB de memoria, o puedes elegir el modelo Note10+ Aura Black con 512 GB. Puedes obtener el nuevo Samsung Galaxy Note10 y Galaxy Note10+ a partir del 23 de agosto, pero si estás ansioso por hacer tu pedido, puedes reservar tus aparatos a partir de ESTA NOCHE, 7 de agosto a las 6:01 p.m., hora del Este/9:01 p.m., hora del Pacífico. Puedes hacer tu reserva en Tiendas minoristas T-Mobile, en línea, a través de la Aplicación T-Mobile y por teléfono. Para eso, contáctanos.

Now here's a reason to do the Pam Shuffle: with hardcover copies of #SlowCookerSundayLeadership, Life and Slow Cooking with CEO and Chef, John Legere nearly sold out, T-Mobile is able to make a donation of $1 million to Feeding America to help the organization's fight to end hunger in this country, Legere announced on his #SlowCookerSunday show.

 

 

SlowCookerSunday.png"Feeding America is an incredible organization and I'm proud to champion their mission to ensure that all Americans have access to something everyone deserves—healthy, nutritious food," said Legere.

 

According to Feeding America's Chief Development Officer Andy Wilson, the gift will help the organization aid an astounding 10 million men, women and children facing hunger. Here, Wilson explains how this -- and any! -- donation helps Feeding America fight this truly good fight.

 

 

How exactly does a $1 million donation impact people in need through Feeding America?

 

Hunger is an issue that impacts every county in the country. Forty million people, including more than 12 million children, may not know where they will find their next meal. Because of Feeding America's strategic partnerships to rescue food, this gift of $1 million helps to provide 10 million meals* for children, families and seniors in need.

 

Unlike, say, buying groceries at a store at everyday sticker prices, Feeding America works directly with major manufacturers, retailers and other partners across the country to secure safe, healthy food that would otherwise go to waste-up to 72 billion pounds of food is wasted in America each year. Every dollar donated to Feeding America helps secure and distribute at least 12 pounds of food. With an average meal, excluding water, weighing in at about 1.2 pounds of food, according to the USDA, we're able to feed 10 people for every dollar. Kind of astonishing -- but true!

 

Needless to say, we are tremendously grateful for T-Mobile's commitment in helping to fight hunger and bringing national attention to this critical issue. We can't stress how thankful we are to have partners in John Legere and T-Mobile who engaged customers, employees and the public at large through campaigns, in-store activations and the cookbook itself.

 

A million dollars is a lot of money, clearly. How important is it for people to donate on a smaller level, and how can the average person pitch in and make a difference?

 

Everyone has a role to play in ending hunger, whether that's making a donation, volunteering time at a local food bank, or using your voice on social media to spread the word. The Feeding America nationwide network of 200 food banks and 60,000 meal programs includes soup kitchens, schools and food pantries. Food banks rely on donors and volunteers to carry out their day-to-day operations. It's easy to support right in your community to help your neighbors in need. Feeding America has tons of resources for helping you find your food bank and learning how you can take action.

 

Feeding America

 

Leer T-Mobile's full interview with Wilson and snag the recipe for his favorite selection from the #SlowCookerSunday Cookbook, Thai Chicken Soup!

 

Check out details from today's news in our sección de noticias de T-Mobile, and to learn more about T-Mobile’s corporate social responsibility programs and the many ways the Un-carrier gives back every day, visit T-Mobile.com.

Customers deserve incredible care, so we're thrilled to announce that T-Mobile is at the top yet again, receiving the highest score from J.D. Power for U.S. Full-Service Wireless Customer Care – a full 41 points higher than the industry average!

 

Four score!

JDP.pngJ.D. Power today announced that T-Mobile has received the highest score in the J.D. Power 2019 U.S. Wireless Customer Care Full-Service Study—Volume 2—for the fourth time in a row! And Metro by T-Mobile also ranked highly, placing second, in their respective Non-Contract Full-Service segment for Overall Customer Care. This is T-Mobile's second time delivering a record-breaking score (breaking its own record!) and marks the 18th time T-Mobile ranks highest among full-service providers. The Un-carrier has topped the rankings more than any other wireless provider in the history of the study. And that means Un-carrier customers WIN. Again…and again…and again. And again.

 

One year ago, T-Mobile completely reinvented customer care with the launch of Equipo de Expertos nationwide, and it's no surprise that the Un-carrier delivers an unprecedented level of customer delight that's absolutely unmatched among Full Service wireless providers. T-Mobile Team of Experts puts customers first with a dedicated team to answer their call or message with no bots, no bouncing and no BS.

And customers love Team of Experts. T-Mobile posted all-time record-low postpaid churn of 0.78% in Q2…that means more Un-carrier customers know a good thing when they've got it and are staying with magenta.

 

The J.D. Power results show a clear customer affinity for the T-Mobile care experience, whether it be on the phone, in-store, via online chat or easily navigating self-serve options. And while self-service options like the T-Mobile App and MyTMobile.com make life easier, T-Mobile Team of Experts got high marks for being knowledgeable, courteous, clear in their communication and quick to resolve customer issues.

 

For more information about T-Mobile and the  J.D. Power 2019 U.S. Wireless Customer Care Full-Service Study -- Volume 2, read the full release in our sección de noticias de T-Mobile, and please visit www.jdpower.com/business/ratings/industry/telecom.

 

 

Want to meet some of the rock stars who make our Team of Experts sing?

The Un-carrier now has you covered by land, by air and by sea! T-Mobile is the first major wireless provider to light up the Gulf of Mexico with LTE, connecting offshore workers, vessels and critical infrastructure in an area larger than the state of Florida.

 

Connectivity has long been limited or non-existent in this heavily traveled area of the Gulf, and this more than 60,000 square mile expansion of T-Mobile’s nationwide LTE network lays the foundation for 5G in the Gulf of Mexico.

 

Staying Connected

GulfLTEFull.jpgPeople and businesses in the Gulf of Mexico need to stay connected, so T-Mobile's announced it's the first major wireless provider to launch LTE coverage in the Gulf of Mexico, changing the game for offshore businesses and consumers alike.

 

Working with RigNet, Inc., a global provider of secure, intelligent networking solutions, T-Mobile now covers more than 60,000 square miles of the Gulf – an area larger than the state of Florida (U.S. Census Bureau). This brings far-reaching LTE coverage to the offshore workers, oil and gas platforms, recreational and commercial vessels and critical infrastructure in the area.

 

This new LTE coverage, which leverages T-Mobile's 600 MHz and RigNet's 700 MHz spectrum, provides a significantly enhanced experience for customers using RigNet's current Gulf of Mexico digital microwave infrastructure. And this isn't just for smartphones -- it enables businesses to connect critical infrastructure with Internet of Things (IoT) technology and monitor remote equipment in real time for increased productivity and safety. All this new coverage means better connectivity for Un-carrier customers.

 

5G Ready or BUST!

T-Mobile used 5G-ready equipment to light up LTE in the Gulf, so offshore consumers and businesses will have access to the next generation of wireless technology in the future. 5G promises to bring faster wireless speeds to help move massive amounts of data, lower latency for ultra-responsive networks, decade-long battery life for IoT applications and the ability to support exponentially more connections per cell site.

 

The Un-carrier has more than tripled its LTE network since 2014 and today covers 99% of Americans - that's 326 million people! Beyond its new coverage in the Gulf of Mexico, T-Mobile has expanded its LTE network footprint by nearly 190,000 square miles since the beginning of 2018.

 

T-Mobile continues to aggressively deploy 600 MHz Extended Range LTE to give customers even more coverage and capacity. Extended Range LTE travels twice as far from the tower and is four times better in buildings than mid-band spectrum, so it can provide better coverage in hard to reach places: inside buildings, along interstate highways and in rural areas. The Un-carrier has deployed Extended Range LTE with 600 MHz across 1.2 million square miles of the U.S., meaning customers in nearly 6,600 ciudades in 46 states and Puerto Rico are already enjoying the coverage and capacity boost.

 

To find more information on T-Mobile's network, go to T-Mobile.com/cobertura.

tmo_marissa

¡Día de conocer a tus clientes!

Publicado por tmo_marissa 16 de jul. de 2019

We're always up for a little holiday celebration -- and it doesn't particularly matter how big or small that holiday might be. But this week offers a holiday that we definitely can't miss - Get to Know Your Customers Day!

 

We Are Customer Obsessed

Get to Know Your Customers Day rolls around on the third Thursday of every quarter, which means this Thursday, July 18th, is the perfect time for us to get to know YOU! Getting to know our customers is something we've felt pretty strongly about for some time, and that passion has led to some rad wireless industry changes over the past few years. Which changes, you ask?

 

This wireless revolution kicked off simply enough: imagining wireless without overages, without limits, and without contracts. From signature services like MúsicaNonStop to a new approach to international travel with Simple Global, we've been rolling out customer-inspired changes for years, all the way to the introduction of Equipo de Expertos. In fact, you can explore the entire Un-carrier history here: Un-carrier History | Un-carrier Moves.

 

Suffice to say we figured it was only right to take advantage of this opportunity to get to know some more about you.

 

Let Us Get to Know YOU

Have a minute to introduce yourself? Visita esta discusión and let us know a few things!

 

1. Where are you from?
2. What do you use your phone for most?
3. What's your favorite Un-carrier move?

4. What's your fantasy Un-carrier move?

 

We'd love to have you chime in and give us the chance to get to know you better!

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