Can't sign into a Google account on an Android device

    Troubleshoot problems signing in to a Google account.

     

    Si necesitas ayuda para llevar a cabo alguno de los pasos, consulta las guías prácticas para tu equipo en la página Teléfonos .

     

    Para solucionar este problema:

    1. Asegúrate de lo siguiente:
      • You have a data feature on your account.
      • You're able to access the Internet.
      • You can sign in to your Google account from a computer. If you can't check out Ayuda con la cuenta de Google.
    2. Reset your device.
    3. Try to sign in to your Google account. If you still cannot sign in, create a new Google account or comunícate con Google. T-Mobile doesn't have access to Google accounts and can't restore access to your Google account.