Battery problems on an Android device

    Troubleshoot battery problems with your Android device, including problems with the device turning on or charging. Make sure you're not on your phone while troubleshooting.

     

    Si necesitas ayuda para llevar a cabo alguno de los pasos, consulta las guías prácticas para tu equipo en la página Teléfonos .

     

    Phone won't power on

    1. Asegúrate de lo siguiente:
    2. Verifica lo siguiente:
      • Liquid damage indicator (LDI): If your device has liquid damage, contáctanos.
      • Charging port: If the port is loose, contáctanos.
    3. Try to power on your device by pressing the power key for 15 seconds. If there is an audio or vibration cue when pressing the button, the device is powering on, but there is a screen problem. Pagar Screen problems on an Android device.
    4. Si los pasos anteriores no han solucionado el problema, contáctanos.

     

     

    Device restarts on its own or randomly turns off

    1. Asegúrate de lo siguiente:
      • Your battery is full charged.
      • The back cover is on correctly.
      • You're using the charger that came with your device.
      • You're using the battery that came with your device.
      • Tu teléfono tenga el último software.
    2. Uninstall any third-party apps that were installed around the time the issue began. If you uninstalled any apps, retest the issue.
    3. Si los pasos anteriores no han solucionado el problema, contáctanos.

     

     

    Device won't charge

    1. Asegúrate de lo siguiente:
      • The back cover is on correctly.
      • You're using a wall outlet to charge the device. Computers may not provide enough power to charge the battery.
      • The charging indicator shows the device is charging. Keep in mind, if your battery was completely drained, it may take up to 30 minutes for the charging indicator to show the battery is charging.
      • Tu teléfono tenga el último software.
    2. Verifica lo siguiente:
      • Physical damage: Broken battery pins or corrosive material on the battery or device.
      • Liquid damage: Check the liquid damage indicator (LDI). Si detectas daños causados por líquidos en tu equipo, contáctanos.
    3. Try a different outlet, charger, or battery.
      • Different outlet works: You'll need to use the outlet that works to charge your device.
      • Different charger or battery works: You'll need to replace your battery or charger. We recommend using our localizador de tiendas to find a local T-Mobile store that can replace the defective part. Please call ahead to make sure the store has replacement parts in stock.
    4. Si los pasos anteriores no han solucionado el problema, contáctanos.

     

     

    Charging indicator is incorrectly showing charged

    1. Verifica el indicador de daños causados por líquidos (LDI). Si detectas daños causados por líquidos en tu equipo, contáctanos.
    2. Apaga tu equipo.
    3. Espera 5 segundos y enciende tu equipo.
    4. Test the indicator when the device turns back on.
    5. Uninstall any third-party apps that measure or read battery life, or any apps that were installed around the time the issue began. If you uninstalled any apps, retest the issue.
    6. Reset your device.
    7. Si los pasos anteriores no han solucionado tu problema, contáctanos.

     

     

    Battery drains too fast

    Large and bright touch screens, fast processors, apps, and syncing data all demand more and more from device batteries. Always check Tech specs to make sure you know what to expect from your device and battery.

     

    We recommend charging your device once a day or more, if needed. Also, it is normal for lithium-based batteries to lose 20% over a year's use.

     

    Para ayudarte si pareciera que la batería dura menos, sigue estos pasos:

    1. Asegúrate de lo siguiente:
      • Your device software and apps are on the latest versions.
      • You're using the battery and charger that came with your device.
    2. Apaga tu equipo.
    3. Espera 5 segundos y enciende tu equipo.
    4. If you're battery is still draining fast, continue troubleshooting.
    5. Uninstall any apps that were installed around the time the issue began. If you uninstalled any apps, retest the issue.
    6. Reset your device and retest the issue.
    7. Si los pasos anteriores no han solucionado tu problema, contáctanos.

     

     

    Battery or device feels hot

    Your device may get warm when charging, during long calls, using GPS, or using a lot of data over the T-Mobile network or on Wi-Fi.

     

    To prevent your battery or device from getting hot, we recommend you use the charger and battery that came with your device. You'll also want to make sure you avoid exposing your BlackBerry to extreme heat or cold temperatures.